Complaint to HR: send a confidential complaint

Complaint to HR lets you send a confidential message to the HR team. Open it from the main navigation: Complaint to HR. Every employee can send a complaint, including HR managers and administrators.

Only Admin and HR users can read your complaint. Your line manager does not see it. HR can see your name with the complaint, so it is not anonymous.

Send a complaint

1. Open Complaint to HR.
2. Choose a Category: Attendance, Payroll & overtime or Workplace.
3. Write a Subject. It is required and can be up to 160 characters.
4. Write what happened under What happened?. It is required and can be up to 1000 characters. A counter under the box shows how many you have used.
5. Read the privacy note: Only Admin/HR can read this complaint. Your manager will not see it.
6. Choose Send to HR.

Choose Cancel to clear the form. Nothing is sent.

After you send, the form clears. A success message shows the reference number of your complaint, such as HR-12. Write it down if you want to mention the complaint to HR later.

What happens next

1. HR receives your complaint right away. Every user with access to HR complaints gets a notification.
2. When HR replies, you get the reply as a notification in your Inbox.
3. The status on this page changes as HR works on it, until the complaint is resolved.

Statuses

The page shows one of three statuses for each complaint:

• Received: HR has your complaint.
• In review: HR is looking at it.
• Resolved: HR has finished with it.

My previous complaints

The My previous complaints card lists your complaints, newest first. Each one shows its reference number and subject, as HR-n · subject, the date you sent it, and its status. You only see your own complaints.

Limit

You can send up to 5 complaints in one hour. If you try to send more, AgencyOS refuses the send and shows a message. Wait, then try again later.