Deleting and restoring
What happens when you delete something, how to bring it back and what permanent deletion means.
Most things you remove in AgencyOS aren’t gone for good. They are archived: hidden from everyday lists, but kept with their history so you can bring them back. Only a few screens offer a permanent delete, and they always ask you to confirm first.
Archive versus permanent delete
| Archive | Permanently delete | |
|---|---|---|
| Where it goes | Out of active lists, into the Archived view of its screen | Removed from AgencyOS |
| History | Kept, including its activity history | The record is gone; the activity history still shows that it was deleted |
| Can you undo it? | Yes, with Restore | No |
| Button | Archive, or Delete on posts and tasks | The red bin icon (Permanently delete) |
Where to restore things
| What | How to bring it back |
|---|---|
| Clients | Set Status to Archived and click Restore, or use the recycle bin. See Clients. |
| Websites and services | The Archived filter on Websites & Hosting, or the recycle bin. |
| Servers and providers | The Archived status filter on Infrastructure and Providers, or the recycle bin. |
| Integrations | Show archived on Integrations, or the recycle bin. |
| Influencers, models, photographers and freelancers | Set Status to Archived and click Restore. See Working with outsources. |
| Social posts | Restore post from the calendar’s Archived records. See Post details. |
| Tasks | Restore task in the task’s panel. See Project board. |
| Projects | See Manage projects. |
| Team users | Set Status to Archived and click Restore. See Team users. |
The recycle bin
The Recycle bin collects archived records from several screens in one place: clients, websites, services, servers, providers, operating systems and integrations archived in the last 90 days. Find it in Settings → Security, at the bottom of the page.
- Open the profile menu (your initials at the top right) → Settings → Security.
- Scroll to Recycle bin. Each row shows the Type, the Record and when it was Archived.
- Click Restore. The record goes back to its screen, as it was.
Every restore is recorded in Activity history.
Who can do what
- Archive and restore buttons on each screen follow that screen’s privileges. For example, restoring a post needs “Edit all posts”.
- The recycle bin needs the privilege to restore deleted records, plus access to Settings. Administrator and Accounting have both by default.
- Permanent delete is limited to people who can manage that kind of record.