Comments and mentions

Every post and cross post has a Comments tab. It keeps the whole conversation about that content in one place: notes between teammates, feedback from the client, and the reasons a post was sent back. The number on the tab shows how many comments there are.

Internal or visible to the client

Each comment carries a label:

• Internal: only your team sees it. Use it for working notes, such as “shorten the caption before we send it”.
• Client: your client sees it too, in the client portal and on preview links. Comments your client writes are always labelled Client.

Write a comment

1. Open the post and click the Comments tab.
2. Type in Leave feedback.
3. Choose Internal only or Visible to client. New comments are internal by default.
4. Optionally click Attach to add files (up to 20 files, 25 MB each).
5. Click Comment.

Mention a teammate

Type @ and start typing a name, then pick the person from the list. The person you mention gets a notification that links straight to the comment. You can only mention people who can access the workspace. See Notification center.

Comments added for you

Some comments are written by AgencyOS or by a workflow action, for example the reason a post was sent back with Request changes, or a client’s note when they request changes. That way the reason stays next to the content.